Managed ITMulti-Site Environment— 6 Min Read
Consolidating National Retail Operations: 142 Sites Stabilised
Eliminating 40+ hours of monthly downtime through vendor consolidation and SD-WAN deployment.
David Peterson
Head of Infrastructure @ C9
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Outcome Structure
Verified Result
This case study represents actual operational outcomes achieved by C9.
Talk to the TeamA national retail distribution was suffering from systemic revenue leakage caused by fragmented vendor management across 142 locations.
Fragmented Environment
The client was managing over 9 different ISP and MSP contracts. This fragmentation led to 40+ hours of monthly aggregate downtime, with zero visibility into store-level latency. Support was entirely reactive, relying on store managers to report outages manually.
Operational Exposure
Audit identified a single point of failure in the legacy MPLS backbone. Unpatched edge devices at store locations created critical security vulnerabilities, and there was a high probability of a site-wide POS blackout during peak seasonal trading.
Consolidation Layer
C9 implemented a centralised SD-WAN overlay, consolidating all 142 sites under a single management plane. We integrated 4G failover at every location and established a proactive monitoring layer that alerts engineers before a site goes offline.
Executive Summary
By consolidating vendors and moving to a managed infrastructure model, this partner transitioned from reactive "firefighting" to proactive growth. They no longer manage IT; they use it as a tool for scale.
Outcome: 100% Stability Achieved
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